Cleanliness is critical when it comes to protecting your brand. It impacts your customers’ experience and perceptions, affects their loyalty, and influences what they tell friends and family. That’s why it’s important to consistently deliver a clean, fresh and healthy environment.
Did you know that ninety percent of travellers avoid hotels labelled as ‘dirty’ and a single negative online review can cost a hotel over 30 customers!* In addition, 80 percent of travellers are concerned about finding bed bugs in a hotel and 12 percent of travellers have altered or cancelled trips due to concerns about bed bugs**.
Today Ecolab held a free webinar on the importance of housekeeping and delivering outstanding guest satisfaction where, Ian Lamb Regional Technical Manager, Ecolab and Dr. Joelle F. Olson, Lead Entomologist, Pest Elimination, Ecolab, talked about maintaining housekeeping standards and its impact on brand perception, steps that help maintain a cleaner, safer and healthier housekeeping operation keeping employees, customers and guests safe and healthy and gave an overview of top tips to help increase guest satisfaction through improving cleanliness.
Key takeaways from the webinar were;
Additional information and resources are available on Ecolab’s website:
Download our free Norovirus pack from: http://en-uk.ecolab.com/pages/Norovirus-be-prepared
Bed Bug Training Toolkit: http://bedbugtoolkit.com/
Cleaners and Disinfectants: http://en-uk.ecolab.com/solution/housekeeping-and-janitorial/?application=hotel-and-facility-cleaning
Virus Primers - Norovirus: http://en-uk.ecolab.com/expertise-and-innovation/microbial-risks/norovirus
*LateRooms, November 15, 2012, Convergys corp
**NPMA Bed Bugs in America Survey