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Your Partner in Pools: Optimizing Pool Operations with the Ecolab® AquaIQ™ Programme
Did you know that 56% of hotel guests pick a hotel based on whether or not it has a pool?1 As we approach the first day of summer in the Northern Hemisphere, more guests will be looking for hotels with pools and spas to help them unwind and relax while traveling.
But what happens when a pool has to close due to a chemical imbalance or unplanned maintenance issues? Even a short closure can lead to disappointed guests, bad reviews, and additional costs.
At Ecolab, we understand that pools are a vital part of operations and help enhance the guest experience. The benefits of a pool can make a big impact, as they can serve as a desirable amenity that attracts more guests, increases occupancy rates, and enhances the overall appeal of the property.
Effectively managing a pool, however, comes with its own set of challenges. Balancing labour and in-house expertise are vital to ensuring efficient operations and guest satisfaction. Meeting the expectations of guests while adhering to regulatory and industry standards demands dedicated resources and attention, particularly in areas such as monitoring chemical levels and maintaining consistent water quality. Addressing these challenges is essential for creating a safe and enjoyable environment for all guests.
That’s where Ecolab comes in. The Ecolab AquaIQ™ programme offers a comprehensive solution that works to streamline pool and spa maintenance. This intelligent digital platform integrates advanced pool technology to help detect and address potential issues before they arise, providing real-time visibility to help ensure that pools remain guest-ready. With AquaIQ, hospitality businesses can optimise pool operations, enhance guest experiences, and ultimately work to drive more visitors through their doors.
The Future of Pool Management
The comprehensive AquaIQ programme is comprised of several notable digital components that work together to provide customers with advanced water performance technology, 24/7 remote monitoring, real-time corrective control, and live reporting and analytics. Additionally, it features proven equipment and chemistry to ensure higher standards of pool maintenance and guest satisfaction.
Powered by the ECOLAB3D™ digital platform, the smart technology includes 3D TRASAR™ sensing and control monitoring hardware that collects real-time insights and communicates wirelessly with smart sensors in the pool to detect problems before they happen. This technology optimizes pool performance by ensuring that chemical levels are precisely balanced, working to enhance overall guest safety and satisfaction. Most importantly, the system is backed by a dedicated team of local experts, an extended global support network, and 24/7 monitoring from the Ecolab Global Intelligence Centre.
The Ecolab Global Intelligence Centre provides around-the-clock monitoring and control. This remote control and monitoring system partners with 180 Ecolab Water Engineers to swiftly detect conditions in the pool, allowing for timely actions and notifications to address any issues that arise. With the capability to handle problems remotely or send a fully informed field response when necessary, the platform helps streamline operations and enhance efficiency.
Even more, results are combined and delivered to customers via the Ecolab Pool Manager App, an innovative platform that allows staff to check pool performance at a glance, offering a quick overview of the pool's status. With notifications and alerts, staff can swiftly diagnose and troubleshoot issues that may arise. Access to real-time data along with on-demand support guides empowers operators to make informed decisions. Additionally, the app enables users to easily track trends in pH, chlorine, and flow activity, ensuring that users have the necessary insights to maintain optimal conditions across all bodies of water. To do this effectively, the app provides access to on-demand training and additional resources, equipping staff with the knowledge and tools needed to enhance their pool management skills.
Proven Results
The cost of a closed pool can be significant: $154 lost for every hour of downtime, and up to $7,400 lost annually2, on average, due to pool closures for equipment downtime, chemical imbalance, or safety measures.
However, customers utilizing our programme can address these challenges to make the most of their business, as the results indicate that AquaIQ maintains the pool's chlorine and pH levels in balance approximately 95% of the time3, keeping pools open and guests happy.
The bottom line? Pools that are open for business are good for business.
Your Partner in Pools
Customers who utilize AquaIQ as their partner in pools can maintain water cleanliness and quality, providing a cohesive brand experience to guests while staying ahead of health and safety regulations at scale, regardless of the size or location of their pools. Ecolab understands how crucial it is for businesses to protect their assets and mitigate risk, so by reducing the need for routine service, our experts can help minimise costs and address the risks associated with non-operational or non-compliant pools. This can help deliver both balanced pools and unforgettable pool experiences, keeping guests happy and encouraging repeated visits.
For more information about Ecolab AquaIQ or to discuss how it can benefit your operations, please visit the AquaIQ webpage.
Footnotes
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According to a 2023 Hospitality Experience Survey by Gensler Research Institute.↵
- $7,400 average annual cost of pool closures for any reason, including equipment, safety or chemical imbalance. Average annual cost of pool closures per location due only to chemical imbalance is $3,500. Calculation includes cost of complaints, claims and compensation per hotel location based on Qualtrics survey, sponsored by Ecolab, of 200+ accounts in May 2023.↵
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Weekly reporting of pools monitored and controlled by the Ecolab Global Intelligence Centre show improvement from 60% in range to 95% in range, 35% improvement; 35pp / 40pp = 87.5% improvement in situations with poor pH or chlorine. Aug-Dec 2024. Results may vary.↵